Overview
We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we're here to help. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
We accept returns within 5 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that are damaged, used, or altered will not be accepted for return.
Non-Returnable Items
Certain items are non-returnable, including final sale items, perishable goods, and items marked as non-refundable at the time of purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at webrixorg@gmail.com. We will arrange a replacement or full refund at no additional cost to you. Please provide your order number and a photo of the item.
Shipping Times & Delays
Please note that our products are shipped internationally and may take 10–20 business days to arrive. We ask for your patience as delays may occasionally occur due to customs processing or carrier conditions beyond our control. Shipping delays alone do not qualify as grounds for a refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
How to Initiate a Return
To start a return, please contact us at webrixorg@gmail.com, with your order number and reason for return. Our team will guide you through the process.